Every Cellular Network provider offers the customer apps to manage their accounts which reduce cost and time for both providers and customer.

However, it’s observed that most people using such apps are post-paid customers. Pre-paid customers use other means to do so.

This explores what are the primal reasons for pre-paid customers not using such apps to recharge, check balance, manage multiple profiles and much more. And offers an app concept that tries to solve most of the pain points which will save a huge cost for the provider includes

  1. Reduce in customer care calls
  2. Quickly recharge which reduces the pain of store visits
  3. Increasing brand value
  4. High conversion rate
  5. Learning usage pattern of the customers which will help the provider to plan ahead.

Prototype